Methodological approaches to assessing the level of satisfaction of the population with the quality of state services
https://doi.org/10.34023/2313-6383-2014-0-1-38-42
Abstract
Some methodological approaches to creating a system of derived indices, necessary for assessing the satisfaction of the population with the quality of state services are developed. Statistical tools for measuring the relevant indicators are suggested.
Keywords
государственные услуги,
удовлетворенность качеством государственных услуг,
показатели удовлетворенности качеством государственных услуг,
Единый портал государственных и муниципальных услуг,
state services,
satisfaction with the quality of state services,
indicators of satisfaction with the quality of state services,
Integrated Portal of State and Municipal Services
About the Authors
N. . Sadovnikova
Moscow State University of Economics, Statistics and Informatics (MESI)
Russian Federation
Russian Federation
E. . Klochkova
Moscow State University of Economics, Statistics and Informatics (MESI)
Russian Federation
Russian Federation
O. . Alexandrov
Center for Economic and Financial Consulting (CEFC)
Russian Federation
Russian Federation
D. . Tabachnikova
Center for Economic and Financial Consulting (CEFC)
Russian Federation
Russian Federation
References
1. Единый портал государственных и муниципальных услуг. URL: www.gosuslugi.ru.
2. Федеральная служба государственной статистики. URL: http://www.gks.ru/.
3. Статистическая служба Европейского союза (Евростат). URL: http://epp.eurostat.ec.europa.eu/.
Review
For citations:
Sadovnikova N., Klochkova E., Alexandrov O., Tabachnikova D. Methodological approaches to assessing the level of satisfaction of the population with the quality of state services. Voprosy statistiki. 2014;(1):38-42. (In Russ.) https://doi.org/10.34023/2313-6383-2014-0-1-38-42
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